Problem employees are lurking in every workplace ...
And wherever they are, you can be sure they're costing the organization plenty — in lowered morale,
lost opportunities, and decreased productivity. In fact, the price can be so high that it's foolish to
try to overlook or brush aside the problem. If you supervise an employee who has behavior or attitude
problems, you need to take action — now!
Gain the tools you need to deal with problem employees ... and turn them around!
This dynamic seminar gives you answers to your thorniest questions, quickly and clearly. You'll learn
the smart methods that help you get control over the problem people who plague your workplace ... without
the resentment and anger that some outdated approaches can generate. Best of all, you'll discover how
to tailor an individual approach for each employee's unique situation — a custom strategy that greatly
increases your chances of success!
Don't let it go on even one more day ...
... without resolving to confront it — assertively and effectively! Enroll now, and you'll learn the
management magic that can turn around the messiest situations ... and find out what to do when you can't repair
or reverse a performance problem. From the first approach to the last resort, you'll equip yourself with the
skills and knowledge you need to stop the negative effects of problem performers, bad attitudes, and unacceptable
employee behavior. Don't waste another day — enroll today!
Unacceptable Employee Behavior —Seminar Overview
Bad Attitudes: What They Are, and How They Evolve:
The hallmarks and causes of bad attitudes and unacceptable employee behavior
- Setting the bar: how to easily recognize a
discrepancy between performance expectations and actual behavior.
- Rare or repeating? How to know if a problem is a one-time occurrence, or a chronic, disruptive behavior that demands your prompt
attention!
- Backtracking from symptoms to causes:
environmental factors that can lead to serious problems.
- Trouble brewing? How astute managers spot
performance and behavior problems at the start.
- Are you part
of the problem? Insightful self-analysis that gives you an
unbiased view of your own role.
- How to pinpoint a difficult employee's effect on co-workers and the organization ... and choose the appropriate course of action.
Taking Effective, Decisive Action:
How to manage conflict and counsel problem employees for improved performance
- Eliminating the obvious: how to ensure a
skill deficiency or lack of resources isn't the source of trouble.
- The team-play technique: a way to
involve problem employees in forging a solution and guarantee they
buy into the plan.
- You set the pace: modeling a behavior
standard that employees respect and imitate.
- Communicating despite conflict: smart ways
to overcome anger, hostility, and other emotions that can arise
during counseling.
- Personality conflict? How to deal with
this often misunderstood problem, and forge a truce in the most
bitter relationships.
- Coach or counsel? The difference between these two vital techniques, and when to use each.
Back to Seminar Overview
Using Firm, Assertive Tactics:
How to discipline to correct performance problems
- Positive Intervention: how savvy managers
use this technique to correct even complex performance issues.
- Step-by-step discipline: a formal,
progressive process every manager should know, practice, and
document ... every single time.
- Can you handle it alone? 3 situations that
always require outside intervention.
- Bad attitude ... or simply strongly
opinionated? How to know when someone crosses the line.
- Cover yourself! Specific documentation
that legally protects you if your actions are questioned later.
- An airtight warning: essential elements every warning (verbal or written) should contain.
Taking the Last Resort:
How to safely terminate problem employees when all else fails
- When to keep trying, and when to give up:
how to know when you've passed the point of no return.
- Before blaming and finger-pointing:
forcing employees to accept responsibility for the actions that
trigger formal termination processes.
- When immediate termination is warranted,
and how to handle these explosive cases.
- Softening the blow: how to terminate
problem employees without sapping their dignity and self-respect.
- A tough task: how to keep emotions in
check and maintain your focus and professionalism when you must
terminate.
- Don't say this! Verbal termination mistakes that can land you in a lawyer's office.
Recovery and Rebuilding Strategies:
Forging ahead after change, upheaval, and problem-solving
- Managing the "survivors": how to prevent a
termination from hurting the attitude and morale of co-workers.
- How to strengthen the self-respect and
increase the value of your good performers ... and avoid common
traps that can harm their performance.
- The Open Communication model: how you can encourage higher morale and productivity with this tested and proven approach.
Back to Seminar Overview
To find out more about How to Deal With Unacceptable Employee Behavior, contact our customer service department at customerservice@pryor.com or by phone at 1-800-780-8476.
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4 Audio CDs
4 Audio CDs