No matter how busy you are, your organization depends on you to project a professional image, a first impression people will remember and respect for months to come.

In just a half-day, you will discover how to improve your skills and better support everyone in your organization – right up to the managing director. You also will learn how to manage the stress that comes naturally with your hectic schedule, and enjoy your job more in the process.

This program is packed with the tools and techniques receptionists need to face challenges confidently, tackle growing responsibilities, and maintain composure amidst chaos. You will learn to manage your time better …deal with all types of people ... handle conflict with tact and poise …and make a positive and polished first impression.

You will learn ways to:

	Perfect your telephone skills
	Project an image that commands respect
	Improve your customer service
	Become more than "just a receptionist"
	Be more assertive, yet polite
	Screen people without offending them (and get the information you need)
	Calm irate callers with positive phrasing techniques
	Relieve tension at your desk with 3 simple exercises

Morning and afternoon sessions available enroll today!

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To find out more about The Outstanding Receptionist, contact our customer service department at customerservice@pryor.com or by phone at (800) 780-8476.

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